This English version is provided for information only. In the event of any inconsistency, the Spanish-language Privacy Notice shall prevail.
Ernesto Almaraz Llanos, Eng., acting as the person responsible for Almaraz Ajustadores, S. A., with address at Calle Miguel Hidalgo No. 61, Colonia San Jerónimo Lídice, Alcaldía La Magdalena Contreras, Postal Code 10200, Mexico City, Mexico, and website www.aasa.com.mx, is responsible for the use and protection of your personal data. We therefore provide the following information:
For what purposes will we use your personal data?
We use the personal data and information collected from you for the following purposes, which are necessary for the services we provide to insurance companies in Mexico and Central America:
- Claims adjusting
- Loss valuation
We additionally use personal information for the following secondary purposes. These are not necessary for the requested service, but allow us to provide improved assistance when required:
- Encrypted information storage in AWS (Amazon Web Services)
- Information storage in a web-accessible database protected by SSL encryption
I do not consent to my personal data being used for these secondary purposes.
Refusal to allow the use of personal data for secondary purposes shall not constitute grounds for denying the services or products requested or contracted from us.
The Mexican Insurance Contract Law and the General Conditions of the policy establish that the insured must substantiate the accuracy of the claim presented.
What personal data will we use?
To fulfil the purposes described in this Privacy Notice, we may use the following personal data:
- Name of the individual or legal entity
- Mexican Federal Taxpayer Registry number (RFC)
- Mexican Population Registry Code (CURP)
- Address
- Personal telephone number
- Mobile telephone number
- Handwritten signature
- Financial or property-related data
- Any document requested by the insurer
With whom do we share personal information and for what purposes?
Personal data may be shared within or outside Mexico—outside Mexico only when the claim or loss is located abroad—with the following recipients for the purposes stated below:
| Recipient | Purpose | Consent required |
|---|---|---|
| Insurers | Adjustment of a claim or loss | No |
| Reinsurers | Adjustment of a claim or loss | No |
| Insurance brokers and agents | Adjustment of a claim or loss | No |
How may you access, rectify or cancel your personal data, or object to its use?
You have the right to know what personal data we hold, the purposes for which it is used and the conditions governing such use (Access). You may request the correction of information that is outdated, inaccurate or incomplete (Rectification); request its deletion from our records or databases when you consider it is not being used appropriately (Cancellation); or object to its use for specific purposes (Objection). These are known in Mexico as ARCO rights.
Requests to exercise ARCO rights and requests for information about the applicable procedure and requirements must be submitted to:
- Legal Representative: Ernesto Almaraz Llanos, Eng.
- Address: Calle Miguel Hidalgo 61, Colonia San Jerónimo Lídice, Alcaldía La Magdalena Contreras, Postal Code 10200, Mexico City, Mexico
- Email: contacto@aasa.com.mx
- Telephone: +52 55 55 93 88 23
You may withdraw your consent to the use of your personal data
You may withdraw any consent granted for the processing of personal data. Please note that we may not always be able to act on a request or cease processing immediately where a legal obligation requires continued processing. For certain purposes, withdrawal may also prevent us from continuing to provide the requested service or may conclude the relationship with us.
Requests to withdraw consent must be submitted to:
How may the data subject or representative prove their identity and authority?
INE voter identification card or passport.
What information or documentation must the request contain?
- Full name
- Name of the legal entity, where applicable
- Address
- RFC
- Email address
- Claim or loss reference number
When will we respond?
Within 15 business days.
How will we communicate our response?
By email. Further information about the procedure is available by email or telephone.
How may you learn about changes to this Privacy Notice?
This Privacy Notice may be amended or updated due to new legal requirements, changes in the products or services we offer, our privacy practices, our business model or other causes.
We undertake to communicate changes to this Privacy Notice through our website. An update notice will be published on the website portal.